Hi Savers!
Should you encounter any issues with J&T on pending status of the parcel more than 3 days, or any issues in relation with shipments using J&T, kindly follow the procedures as follows;
Jika ada isu J&T tracking pending lebih dari 3 hari, atau sebarang isu perihal penghantaran menggunakan J&T,
sila ikut procedure seperti di bawah:
1) Picture of the packaging before shipped out (optional) or description of the packaging (flyers: color/size/brand/plain) / box
Gambar pembungkusan sebelum penghantaran atau details pembungkusan (jika flyers: warna / size/ brand/ plain) / kotak
2) Picture of the item
Gambar barang/item/produk yang terdapat di dalam bungkusan tersebut
3) Put in the subject : pending tracking (tracking number)
Letakkan pada subject email: Pending tracking (masukkan tracking number yang anda ingin adukan)
4) Email to nurhanis@myparcelasia.com
Email pada nurhanis@myparcelasia.com
Or you can chat us via chat live to have clarification if these steps are unclear. :D