Hi Savers!

Should you encounter any issues with J&T on pending status of the parcel more than 3 days, or any issues in relation with shipments using J&T, kindly follow the procedures as follows; 

Jika ada isu J&T  tracking pending lebih dari 3 hari, atau sebarang isu perihal penghantaran menggunakan J&T, 
sila ikut procedure seperti di bawah:

1) Picture of the packaging before shipped out (optional) or description of the packaging (flyers: color/size/brand/plain) / box
Gambar pembungkusan sebelum penghantaran atau details pembungkusan (jika flyers: warna / size/ brand/ plain) / kotak

2) Picture of the item
Gambar barang/item/produk yang terdapat di dalam bungkusan tersebut

3) Put in the subject : pending tracking (tracking number)
Letakkan pada subject email: Pending tracking (masukkan tracking number yang anda ingin adukan)

4) Email to nurhanis@myparcelasia.com
Email pada nurhanis@myparcelasia.com

Or you can chat us via chat live to have clarification if these steps are unclear. :D

J&T will not be liable for any claim for pending status of the parcel, damage, lost, that exceeds 30 days from the send date,

published at 09 Nov 2020 12:00 am. Last updated at 01 Dec 2020 06:57 am

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