Prepare all of the following documents:
Sediakan dokumen-dokumen berikut:
1) Picture of the packaging before shipped out or description of the packaging (flyers: color/size/brand/plain) / box
Gambar pembungkusan sebelum penghantaran atau maklumat pembungkusan (untuk flyers: warna/ saiz/ jenama/ kosong) atau menggunakan kotak.
Contoh : Klik Untuk Gambar
2) AWB/consignment note copy (Kindly download from your MyParcel Asia's account at checkout orders column)
Nota konsainan barang tersebut (Sila download semula daripada akaun MyParcel anda di bahagian "checkout orders")
3) Picture of all items delivered
Gambar penuh/keseluruhan barang yang dihantar
4) Invoice/receipt/transaction slip as proof of items' price
Invois barang/resit/slip transaksi bukti harga barang yang dihantar
5) Email it to ops@myparcelasia.com. Subject: Lost Item J&T (Tracking number)
E-melkan kepada ops@myparcelasia.com. Subject : Barang hilang J&T (Tracking number)