Terms and Conditions
1. Delivery and Collection
All deliveries and collections are strictly operated on working days only. Customer is advised to refer to the operational hours based on the federal states.
Work: Mon - Sun (full 7 days)
Off: Fri (Alor Star and Jitra only)
Kelantan, Terengganu, Johor
Work: Sun - Thur, Sat (half)
Kelantan & Terengganu
Work : Sun - Thurs, Sat (half)
Kedah & Johor
Work : Mon - Fri, Sat (half)
2. Prohibited Items and Restricted Items
The prohibited and restricted items are fully listed and user should be aware. If any of the following prohibited and restricted items are collected by courier, user is liable to be penalized and parcel will not be accepted for shipment. A refund will not be allowed for shipment of prohibited and restricted items.
User is responsible to read our terms and conditions or to contact us directly at firstname.lastname@example.org to make sure if the item is acceptable for shipment.
3. Customer’s Obligations
MyParcel Asia accommodates and arranges the collection and delivery between user and service provider for.
MyParcel Asia is not directly linked with courier partners nor do we deliver items directly to customers. However, MyParcel Asia provides the arrangement of shipment through courier partners that are accountable with us.
Our courier partners has the right to decline and refuse in acceptance of shipment due to any given reason such as poor and inadequate packaging, weight of parcel does not affiliate with the order and oversized and awkwardly-sized parcel.
4. Postponement / Impairment / Loss of items
All prohibited items will not be valid for any claims.
All consignment/s must be packed to a professionally. Any claim resulting from a parcel that is not packaged to a professional properly will be rejected. Please click on the link to view our packaging guidelines.
For any damage shipments, please keep it at the delivered point for inspection. Do not tamper with the shipment, and you can also take photos of the package. If the item and the packaging is not kept, the claim may not be processed.
All consignments must be able to withstand a slight drop, fragile items should not be sent though our services. Should the outside packaging be intact, and the item is damaged, claims will be invalid, as the inner packaging was insufficiently packaged to protect the item.
The sender must inform the receiver, that in the event the packaging or carton is damaged upon delivery, receiver must notify MyParcel Asia and take pictures to email to us.
All lost and damaged parcels have to be reported within the time frame specified by each courier company. Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim. Below are the time frames specified for each courier companies.
Pos Laju : Within 4 working days
Nationwide Express : Within 12 working days
Aramex Express : Within 24 hours
ABX Express : Within 24 hours
DHL Express : Within 3 working days
TNT Express : Within 24 hours
Please state your MyParcel Asia order/tracking number and a detailed description of the claim. Allow 2-3 working days for us to review all details of the claim before we contact you.
5. International Deliveries
Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by related courier company. Shipper shall pay or reimburse the courier for all Shipment charges, ancillary charges, duties and taxes owed for services provided by the courier or incurred by the courier on Shipper’s or Receiver’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport.
If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air.
Custom Clearance: As you have pre-paid for the transport/postage charges of your consignment/s, all other possible charges like customs charges must be paid in addition by the receiver when delivery is made. MyPArcel Asia reserves the right to pass these charges directly onto the person that placed the order. If the receiver does not wish to pay the charges and the consignment is returned, all return charges will be charged back to you. MyParcel Asia shall not be liable for any origin or destination customs fee, import export taxes or duties, temporary import export charges, storage, shipment return charges or any similar charge(s) incurred from the first and last mile of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand.
All consignments will be re-weighed and dimensions re-checked. For parcels with over declared weight, MyParcel Asia will credit the difference into the account, and for parcels with under declared weight, MyParcel Asia will charge the difference at our full tariff rate to the debit/credit card used. For under declared qeight, you agree to:
(i) That the final dimension and/or weight that the courier generates will be used to calculate the final charges;
(ii) We will reimburse/charge any weight difference to you in accordance with our current rates and may also charge an administration fee for correcting such underpayment/additional charge
(iii) To authorize MyParcel Asia to credit/debit the overpaid/underpaid amounts directly from the debit/credit card that was used to register with MyParcel Asia for international shipments. If the Additional Charges (whether whole or part) cannot be paid by this means, the balance is due within 7 days of a relevant invoice being issued to you; and
(iv) We may suspend your account until the Additional Charges are received by us. If we exercise this right we shall not be liable for any direct or indirect costs or losses caused by the suspension.
6. Additional Charges
MyParcel Asia charges you (pre-paid shipments) based on the weight and/or dimensions your inputs on the website. If the weight/dimensions are under declared, additional charges for the additional weight will be charged to your account. Additional charges will be at MyParcel’s full tariff rate. MyParcel Asia’s support team will be in contact with you when cases on weight discrepancy happens.
Shipments with weight discrepancy dispute will be place on hold and held by the courier/MyParcel Asia. Unclaimed parcels of over 30 days will be disposed and no longer be valid for claims.
Additional charges may apply for re-attempt pick up of, if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both which were set during the shipment order).
Additional charges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be calculated in the quoting system at the time of booking for domestic shipments. If consignment/s has to be returned, the return charge is chargeable. Should there be any customs charges, it will be charged to you.
All documentations must be complete. Incomplete documentation may incur delays and additional charges may be charged by the courier partner.
7. Obligation and Entitlements
The top up credits into an account have a one (1) year validity for the value topped up from that date, however once a top up is made, no refunds shall be given.
MyParcel Asia’s is liable only for the direct loss and damage of the shipment. All other consequential losses (including but not limited to lost profits, income, interest, future business), will not be claimable.
Each service comes with a limited amount they can claim for damages/loss. Should you want the full value of the item to be covered, additional insurance must be purchased.
Claims are on per consignment basis only.
In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.
All consignments must be accurately, correctly and properly packed and labelled, failing which the claims will be rejected.
Please check our Prohibited Items list to see if you are able to make a claim.
For compensation claims, all lost and damaged parcels have to be reported within the time frame specified by each courier companies.
Poslaju : Within 4 working days
Nationwide : Within 12 working days
DHL Express: Within 3 working days
8. Deletion of User Account and Content
Account user and holder may terminate or proceed on deletion of MyParcel Account in accordance with Terms and Conditions as indicated under “Deletion of User Account and Content” section.
Account user may terminate the Myparcel Account at any given time and closure of account may be subjected to eligible fee. The user of account are alleged to clear off any remaining charges due, administration fee and other fees that may be accountable in relation to termination of account.
9. Each individual is only allowed to have one (1) personal and each company is allowed to have one (1) company account with MyParcel Asia. Accounts with duplicated details will be suspended without prior notice.
No service of MyParcel Asia shall be resold in part or in full. Should this happen, the account shall be immediately terminated, without refund of any potential credit balance.
The person placing the order is responsible for the information entered. MyParcel Asia will not be held responsible for wrong information that is entered and no refunds will be given in this instance.
Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with MyParcel Asia.
Loss or damage under the following conditions will not be covered:
Act of God/Nature
Consequences of war
Insufficient packaging / Incorrect labelling
You may also find some useful information in our Frequently Asked Questions about our parcel and pallet delivery services
Working days do not include Saturdays, Sundays or public holidays.
MyParcel Asia provides flyers from courier providers for our credit top up customers.
If at any time courier companies are prevented or delayed from starting, carrying out or completing any of the services because of a strike, lock out, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of courier vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.
We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labeling of a consignment and you agree to be responsible for ensuring that such labeling is clear and unambiguous.