FAQ - MyParcel Asia :: Delivering Expectations ::

Frequently Asked Questions (FAQ)

General Enquiry
  • How do I sign up with MyParcel Asia?

    Register with MyParcel Asia by creating an account, no charges will be applied for sign up. Click on the SIGN UP NOW button on our homepage to register.

  • How do I use the services once I have created an account with MyParcel Asia?

    Step 1: Log In using your account.
    Step 2: Get the rates by keying in the delivery postcode, the weight of the item and dimensions of the parcel.
    Step 3: Select your courier service provider and pickup time/date.
    Step 4: Key in the information for delivery.
    Step 5: Confirm your delivery booking.
    Step 6: Make the payment of your delivery booking.
    Step 7: Print out airway bill and secure it on your packaged parcel or document.

  • Who are our service provider partners?

    Poslaju, Nationwide, ABX, DHL, Aramex and TNT.

  • How do I package my parcel securely and properly?

    Parcels must be packaged using appropriate stationaries such as shipping boxes or satchels to prevent any damages.

  • Can I send packages without using flyers?

    Yes you may. But please wrapped you package neatly and secure your consignment note on your package.

  • How do I determine the weight of my shipment?

    Use a weighing machine to have an accurate weight of your shipment. Parcels are to be weighted using Actual Weight based on Kilogram (KG) and/or Volumetric Weight based on the dimensions of parcel.

  • What happens if there are weight discrepancies?

    For parcels with over declared weight, MyParcel Asia will credit the difference into the account, and for parcels with under declared weight, MyParcel Asia will charge the difference at our full tariff rate.

  • Where can I get satchels or stationaries for packaging?

    If you are eligible for free satchels, you may directly request for it from MyParcel Asia to be sent to you.

  • How do I place an order pick up?

  • How do I track my parcel?

    Click on the Track & Trace tab and key in consignment note number given.

  • What time is pickup?

    Pickup time for our couriers is from 2:00pm to 6:00pm for orders made before 11:45am, orders made after 11:45am will be considered as next day pickup.

  • Can I schedule for pick ups and drop off?

    Pickup time will be heavily dependant on availability of the drivers in the area, so we cannot provide you with an exact time

  • My parcel has not been collected. What should I do?

    In the case of non-collection: collections are not automatically re-booked. If your parcel or package is not collected, it is best to let us know straightaway. We will sort out why the courier did not pick up your shipment. If the courier is found to be at fault, we well re-book collection for the next day or another moment and place, depending on your wishes. If you prefer to cancel the shipment or have your booking refunded, that is possible too.

  • Can I self lodge parcels for deliveries?

  • What payment options do I have?

  • How do I cancel my order?

  • How many accounts can I create with MyParcel Asia?

    A user is only limited to one account as an individual. However, as a business, you may create another separate account with MyParcel Asia which one should provide us with related SSM documents.

  • How do I contact you?

    If you have any direct inquiries or assistance, you may reach us at support@myparcelasia.com.

  • Do you have hidden costs?

    Our pricing structure is completely transparent. We don’t have any hidden charges or cost. Prices stated are nett. There’s a quick calculator provided on our website where you can check the rate and make your booking immediately.